By using our website, submitting an order, make reservation or create booking request, you agree to these Terms and Conditions:

Orders and Availability

• All the food orders, reservations, and catering bookings are the depend on availability.
• First, we will review your requests before confirming. A submitted request will not automatically mean that your orders, or catering bookings is confirmed.
• Provide accurate information, including your name, contact number, delivery address, event date, and order details.
• The item will automatically cannot select if it is unavailable.

Reservations and Catering Bookings

• For the big events, the customers should book at least one (1) week before the event date.
• For the small events, the customers should book at least one (1) to two (2) days before the event date.
• Some orders or events is needing more preparation time depending on the choice of menu, number of guests, location, and other event needs. We will inform you if we need more time.
• A reservation or the catering booking is confirmed only after we check the information.
• Customers must give accurate event information, including the event date, time, location, guests count, selected package, and special requests.

Payments

• Available payment methods will be shown or explained before an order or booking is confirmed.
• For catering bookings, payment terms, including the required deposit and remaining balance, will be shared with the customer before confirmation.
• Customers must follow the payment instructions given by Mekeni's Kitchenette and Catering Services. We do not ask customers to share their GCash MPIN, password, or other account passwords.

Delivery

• We provide delivery using our own rider and transportation.
• Delivery fees may follow a provincial rate and depend on the distance between our restaurant and the delivery address. The delivery fee will be shared with the customer before the order is confirmed.
• The customers must provide accurate delivery address, contact number, and optional to give delivery instructions. Someone must be available to receive the order from the rider.
• The delivery times are estimated. Delays will may happen because of traffic, weather, road conditions, distance, order volume, or other unexpected situations. But still, you can see the rider through map.

Delays and Order Concerns

• If there is some delay with the order or delivery, you can contact us through the website inquiry box.
• We may review and respond to the delay and concerns within the same day.
• For the concerns about missing items, incorrect orders, damaged food or packaging, payment issues, or orders that are not delivered as agreed, you may contact us as soon as possible. Provide accurate details, your order number, name, contact number, and a clear explanation regarding to the issue. We will ask for photos or proof when needed.

Cancellations and Refunds

• Cancellation requests must be sent through the website inquiry box or our official contact details.
• Refunds will handle based on the situation. We will review each request and proof before deciding the proper action.
• Depending on the issues, we will offer a replacement, a partial refund, full refund, or another suitable solution depending on the situation.
• Refunds may be considered for: • Incorrect orders • Missing items • Damaged food or packaging • Orders not delivered as agreed • Duplicate or incorrect payments • Other valid order concerns
• Approved refunds will be sent through Gcash within the day of checking.

Customer Responsibilities

• The customers must give true and complete accurate information when using our website or placing an order.
• Customers will not use false payment details, submit a fake order, or act in a way that can harm our staff, riders, business, or other customers.
• Customers must treat our staff and riders with respect and our side will do the same.

Privacy

• We will collect and use personal details only as explained in our Privacy Policy. In this we will add your name, contact number, delivery address, order details, booking details, and payment reference number.
• We will use this information to process the orders, arrange deliveries, manage reservations and catering bookings, verify payments, and respond to the customer concerns.

Changes to These Terms

• We will update these Terms and Conditions when our business practices or website services if there are some changes. The latest version and effective date must be posted on our website.

Contact Us

• If you have questions, concerns, delivery issues, cancellation requests, refund requests, or other concerns, please use the Inquiry Box on our website.

Introduction

Mekeni’s Kitchenette and Catering Services respects your privacy. This policy explains how our website collects, uses, and protects your personal information when you order food and book catering through our website.

Personal Information Collected

We may collect the following information:

• Full name, email address, and phone number
• Account login information
• Food orders and transaction records
• Delivery address and map location
• Catering event details and booking information
• Payment method, reference number, and payment status

How and Why Information Is Used

We use your information to:

• Create and manage your account
• Process food orders and catering bookings
• Verify payments
• Arrange deliveries and track order status
• Manage bookings and respond to customer concerns
• Maintain transaction records and prepare sales reports

Order, Delivery, and Catering Booking Information

• We use your order details, delivery address, and contact information to process orders and arrange deliveries.
• For catering bookings, we use your event date, location, selected package, and other booking details to check availability and manage your reservation.

Payment Information and Verification

• Our website uses PayMongo to facilitate online payments. We may record your payment method, transaction reference, amount, and payment status to verify transactions.
• Payment verification may require staff review. We do not ask customers to provide their MPIN or password through our website.

Sharing Information With Authorized Staff, Assigned Riders, and Service Providers

Your information may be accessed by:

• Owner and administrator: To manage accounts, orders, bookings, payments, and sales records.
• Authorized staff: To process orders and verify payments.
• Assigned delivery riders: To access the delivery details needed to complete assigned orders.
• Service providers: Such as PayMongo and Google Maps, when necessary to provide their services.

Access to customer information should be limited to what is necessary for each person's role.

Google Maps API and Cookies

Google Maps API

• We use Google Maps API to help customers identify delivery locations and assist riders with navigation. Information submitted through these features may be processed by Google according to its applicable privacy practices.

Login Cookies

• Our website uses login cookies to keep customers signed in for up to five (5) days, subject to the website's actual settings. This may allow customers to remain logged in after closing and reopening their browser.
• Customers using shared devices should log out after use. Deleting or blocking login cookies may require customers to sign in again.

Data Storage, Security, and Retention

• We take reasonable steps to protect personal information against unauthorized access, loss, or disclosure.
• We retain personal information only as long as necessary for order processing, catering bookings, transaction records, and applicable legal requirements. Information that is no longer needed should be securely deleted or disposed of appropriately.

Customer Privacy Rights and Request Procedures

• Subject to applicable law, you may request access to or correction of your personal information and exercise other applicable privacy rights.
• To make a request, contact us using the details below. We may ask you to verify your identity before processing your request.

Contact Information and Policy Updates

For questions or concerns about this Privacy Policy, contact:

Business Name: Mekeni’s Kitchenette and Catering Services

Address:

Email:

Contact Number:

We may update this policy when our website or business practices change. The latest version and its effective date will be published on our website.